Skip to main contentCommanding Your Agent
Direct communication with your agents enables immediate actions and custom instructions for one-off situations.
Notification Rules
Configure intelligent alert thresholds to stay informed without constant monitoring. Set alerts for high-value contact interactions, specific keywords or phrases, sentiment shifts during conversations, or workflow milestones reached.
Two-Way Communication
Your agent can proactively communicate when it matters, providing confirmations, summaries, escalations, and approval requests as configured. 
